Privacy policy.
Effective Date: 24 December 2024
Eta Energy Solutions ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.eta-energy.com (the "Website"), and use the services offered by Eta Energy Solutions.
1. Information We Collect
We collect and process the following types of personal data:
Personal Identification Information: Name, email address, phone number, job title, etc.
Technical Data: IP address, browser type, operating system, device information, and browsing behaviour on our Website (e.g., pages visited, time spent on the Website).
Usage Data: Information about how you use our services, including interactions with the Website, communication preferences, and service history.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect in the following ways:
To Provide Our Services: To respond to inquiries, offer professional services, and manage contracts.
To Improve Our Website and Services: To analyse user behaviour and preferences, ensuring a better user experience.
To Communicate with You: To send newsletters, updates, and marketing information if you have agreed to receive them. You can opt-out at any time.
Legal Obligations: To comply with legal and regulatory requirements, and in the event of a legal dispute.
3. Legal Basis for Processing Personal Data
Under the UK GDPR, we rely on the following legal bases to process your personal data:
Consent: Where we have your consent to process personal data, such as when you sign up for newsletters or marketing communications.
Contractual Necessity: To provide services as outlined in a contract or agreement with you.
Legitimate Interests: We may process personal data where we have a legitimate interest, such as for improving our services or marketing our business, provided your rights and interests do not override these interests.
Legal Obligation: Where processing is required to comply with legal obligations.
4. Sharing Your Information
We will not sell, rent, or trade your personal data to third parties. We may share your data with trusted third parties for the following purposes:
Service Providers: We may share your data with third-party service providers who assist in operating our Website, performing services related to our business, or communicating with you (e.g., email platforms, analytics providers).
Legal Compliance: We may disclose your personal data if required by law, court order, or to protect our legal rights.
5. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. When personal data is no longer needed, we will securely erase or anonymize it.
6. Your Data Protection Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
Right to Access: You have the right to request access to your personal data that we hold.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request deletion of your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we restrict the processing of your personal data under specific circumstances.
Right to Object: You can object to the processing of your personal data for certain purposes, including direct marketing.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details below.
7. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience. Cookies are small files placed on your device to collect information about your browsing behaviour. You can manage cookie preferences through your browser settings. For more information, please refer to our www.eta-energy.com/cookie-policy .
9. International Transfers
Your personal data may be transferred and stored outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, in accordance with applicable data protection laws.
10. Third-Party Links
Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before submitting any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Eta Energy Solutions Limited
23 Laughton Road, Brighton, BN2 6QF, United Kingdom
Email: info@eta-energy.co.uk
Phone: +44 (0)1273 921 037